Complaints and Returns

RETURNS

IF the products that you ordered:

• are not satisfactory to you
• are different from what you have received
• are faulty or damaged

How to proceEd:

• Check if you meet the 14-day return period.
  When does the 14-day return period start? It starts on the day you receive your package and lasts 14 calendar days, not 14 working days.
  That means if you receive the order on May 10, the last day of the 14-day return period is May 23.
• During those 14 days, you need to send us your withdrawal from the purchase contract.
• Your withdrawal from the purchase contract can also be sent electronically to: odstoupeni@yogastore.cz

1. ​Restore the products back to their original state and pack them in the original packaging in which they were delivered.
2. Include a filled-out return form (download HERE) in the package together with a printed version of the invoice.
3. If the package includes an original box, do not write on it or stick any labels to it, it would become unsuitable for further sales.

NEVER SEND YOUR RETURNS AS CASH-ON-DELIVERY PARCELS!
The parcel would be returned to you and you would have to re-send it without cash-on-delivery. This would postpone the settlement of your return and make it more expensive, too.

In accordance with Directive 2011/83/EU, the shipping costs related to returns within the 14-day return period are paid by the customer.
You will be refunded within the statutory period to the bank account stated in your return form.

Send the package with products to the following address only:
YOGA STORE & YOGGYS showroom HK
Jana Černého 545
503 41 Hradec Králové

EXCHANGE

If you wish to exchange a product that you purchased, please contact us at obchod@yogastore.cz first.
Email subject: Exchange (order No.: XXXXXX)
In the body of the email, please tell us which product is unsuitable/you want to exchange and which product you want instead (enter the following - name, code, size)
We are going to contact you when we process your exchange request.